Frequently Asked Questions
Please allow up to 24 hours for us to confirm your order. We recommend placing your order at least one week in advance of your event to ensure availability. For larger orders or custom requests, we suggest contacting us at least two weeks in advance.
Our standard recipe has the following ingredients: All purpose flour Egg whites Butter Salt Sugar Water Extracts, zests, it all depends on the flavor
Yes, we do! Rush orders may be available depending on our production schedule. Additional fees may apply. Contact us directly to discuss your needs. Reach out to hello@porsuerte.com.
Orders can be canceled or rescheduled up to 72 hours before delivery for a full refund. Cancellations made within 72 hours of delivery/pickup will incur a fee.
Yes, we offer local delivery within the Bay area. Delivery fees vary by location. Delivery within the Napa area (94559 and 94558) is $10 but it will be $25 for any other locations in the Bay Area. Contact us for any questions.
No. At this time we do not ship. But this may change in the future!
Absolutely! Pickup is available (and free) in Napa. We’ll provide the address and pickup instructions once your order is confirmed.
Currently, we do offer gluten-free options but not vegan. However, we’re always exploring new recipes and options, so stay tuned! *While we offer gluten-free cookie options, please note that all cookies are made in a kitchen where gluten, dairy, nuts, and other allergens are present. We take care in our process, but cross-contact is possible.
Our cookies are best enjoyed within 2-3 weeks of delivery. Store them in an airtight container at room temperature to maintain their freshness and crunch.
Our Fortune Flight is a great way to try a few of our current flavors!
Nope! choose as many (or as few) as you’d like.
Absolutely! Send us a note with what you’re thinking and we’d be happy to work with you on a flavor. Reach out to hello@porsuerte.com.